Amazon Web Services
AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions
US, GA, Atlanta · 1mo ago
Not specified5+ YOE
Quick summary
AI parsed- Experience
- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience; 5+ years of customer-facing leadership with Business Application Technologies (CX, AI, CRM, Contact Center-as-a-Service); 5+ years in cloud/infrastructure technology (Compute, AI, Security, Networking); experience developing strategies that influence leadership decisions; fluency with enterprise AI use cases in CX, Sales, Service, Marketing; C-level relationship building with Fortune 500 customers
- Salary
- USA, CA, San Francisco: $162,700 - $220,200 USD annually; USA, CO, Denver: $147,900 - $200,100 USD annually; USA, GA, Atlanta: $147,900 - $200,100 USD annually; USA, IL, Chicago: $147,900 - $200,100 USD annually; USA, MA, Boston: $147,900 - $200,100 USD annually; USA, NY, New York: $162,700 - $220,200 USD annually; USA, TX, Dallas: $147,900 - $200,100 USD annually; USA, WA, Seattle: $147,900 - $200,100 USD annually
Responsibilities
- Build trusted relationships with C-suite executives and business leaders within strategic Amazon Connect customers, partners, and prospective customers
- Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect and AWS Applied AI Solutions
- Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and AWS field to orchestrate Connect GTM and strategic pursuits
- Capture customer insight to influence product roadmap and lead cross-functional initiatives that improve Amazon Connect's GTM capabilities and operational excellence
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, Supplemental life plans option) · EAP and Mental Health Support · Medical Advice Line · Flexible Spending Accounts · Adoption and Surrogacy Reimbursement coverage · 401(k) matching · Paid time off · Parental leave · Sign-on payments · Restricted stock units (RSUs)
Full description
Application deadline: Jul 21, 2026 This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that enable strategic customers to transform the…