Amazon Web Services
Senior Applied AI Solutions Architect — Amazon Connect, Applied AI SA - AIVT
US, GA, Atlanta · 23d ago
Not specified7+ YOE
Quick summary
AI parsed- Experience
- 7+ years in technology domain areas (software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics); proficiency in Python, Node.js, serverless architecture (AWS Lambda), API design, database systems, prompt engineering, and agentic AI patterns
- Arrangement
- hybrid
Responsibilities
- Lead technical discovery sessions with customer teams to understand business requirements, existing contact center architecture, and AI readiness; translate findings into actionable implementation plans
- Conduct data readiness assessments to evaluate quality, accessibility, structure, and governance of customer data assets (CRMs, knowledge bases, ticketing systems); identify gaps and recommend remediation strategies
- Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, prompt engineering, model selection, guardrail configuration, and tool/action integration
- Build serverless integrations using AWS Lambda, API Gateway, Step Functions, and Python/Node.js to connect Amazon Connect AI agents with customer data systems; architect secure access patterns to cloud-based data systems
Full description
Application deadline: Jul 22, 2026 This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. The Applied AI Solutions Architecture team within AWS is seekin…