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Amazon Web Services

Senior Applied AI Solutions Architect — Amazon Connect, Applied AI SA - AIVT

US, GA, Atlanta · 1mo ago

Not specified7+ YOE

Quick summary

AI parsed
Experience
7+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics). Hands-on experience with AI/ML, cloud architecture, serverless integrations, contact center systems, prompt engineering, data preparation, Python/Node.js development, AWS services (Lambda, API Gateway, Step Functions, DynamoDB, RDS, S3, OpenSearch, Bedrock, Kendra).
Arrangement
hybrid

Responsibilities

  • Lead technical discovery sessions with customer teams to understand business requirements, existing contact center architecture, and AI readiness. Translate findings into actionable implementation plans.
  • Conduct data readiness assessments to evaluate the quality, accessibility, structure, and governance of customer data assets (CRMs, knowledge bases, ticketing systems, order management, etc.). Identify data gaps and recommend remediation strategies.
  • Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action integration.
  • Build serverless integrations using AWS Lambda, API Gateway, Step Functions, and scripting (Python, Node.js) to connect Amazon Connect AI agents with customer data systems (CRMs, ERPs, databases, knowledge bases).

Full description

Application deadline: Jul 21, 2026 This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. The Applied AI Solutions Architecture team within AWS is seekin…