Home Depot
Data Scientist, Contact Center AI
STORE SUPPORT CENTER, ATLANTA - 9090 · 2d ago
Not specified3+ YOE
Quick summary
AI parsed- Experience
- 3+ years industry experience in Machine Learning and AI, specifically Conversational AI. Key skills: Python, SQL/Google BigQuery, statistical analysis, NLP, Generative AI, prescriptive modeling, data mining, machine learning, conversational AI, predictive modeling
Responsibilities
- Design and develop algorithms and models against large datasets to create business insights; serve as technical lead for analytics projects and may lead small projects independently
- Effectively communicate insights and recommendations to technical and non-technical leaders; present recommendations confidently and prepare reports/presentations on project progress
- Develop trust and collaboration with internal customers and cross-functional teams; work with project teams to determine project goals and incorporate business knowledge into solutions
- Build and maintain a library of reusable algorithms; develop codified data products and documentation to ensure solutions are leveraged for future projects
Full description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Data Scientist is responsible for supporting data science initiatives that drive business profitability, increased efficiencies, improve automation using AI and improved customer experience. This role applies industry-leading Agentic AI capabilities for creatively solve business problems in the Contact Center space. Data Scientists are also responsible for ensuring that developed codes are documented into a library of reusable algorithms. Based on the specific data science team, t…