Delta

Product Owner - Baggage, ACS Tools and Technology

United States, Georgia, Atlanta · — ago

Citizen / GC only0+ YOE

Quick summary

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Responsibilities

Define and drive the work of squad/pods within Information Technology to prioritize the sprint backlog, balancing requirements of business stakeholders
Work directly with internal and external design resources to create UX/UI experiences that support new product functionality for both informational and transactional customer needs
Leverage data and analytics to drive product roadmap, product development, prioritization of features and performance and adoption
Take ownership of writing user stories and ensure they clearly convey the required functionality to the IT development teams

Full description

<p>The ACS Tools and Technology team provides Delta's 30,000+ Airport Customer Service frontline team with the necessary technology and tools to offer customers a warm, caring, and elevated travel experience. We are looking for a highly motivated and self-driven Product Owner to join our team to support the technology conceptualization and product delivery of best-in-class tools to serve our frontline teams effectively. As part of the Tools and Technology team, you will play a critical role in redefining customer and employee experiences by setting new technology standards for thousands of ACS…