Home Depot

Senior Data Scientist, Contact Center AI

STORE SUPPORT CENTER, ATLANTA - 9090 · 2d ago

Not specified5+ YOE

Quick summary

AI parsed

Experience: 5+ years industry experience in Machine Learning and AI (specifically Conversational AI). Key skills: Generative AI, Python, SQL/Google BigQuery, NLP, Conversational AI, predictive modeling, statistical analysis, prescriptive modeling

Responsibilities

Design and develop algorithms and models against large datasets to create business insights; communicate insights to technical and non-technical leaders
Work with project teams and business partners to determine project goals, provide mentoring to junior staff, and support recruiting efforts
Leverage business knowledge into solution approach and develop trust with internal customers and cross-functional teams
Seek knowledge on data science developments and develop replicable solutions, codified data products, and reusable algorithms for future projects

Full description

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Senior Data Scientist is responsible for supporting data science initiatives that drive business profitability, increased efficiencies, improve automation using AI and improved customer experience. This role applies industry-leading Agentic AI capabilities for creatively solve business problems in the Contact Center space. Data Scientists are also responsible for ensuring that developed codes are documented into a library of reusable algorithms. Based on the specific data science …